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Written every day, researched from current sources.

Analysis on what is actually changing in applied AI, and what it means for the way work gets delivered. Every piece is checked against its sources before it is published.

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23 September 2026 / 6 min read
Support automation without damaging the customer relationship
A conversation kept inside a bot is not necessarily a problem solved. Support automation needs evidence of resolution and a human handoff designed into the service.
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Written every day, researched from current sources.

Support automation without damaging the customer relationship